Shipping & Returns Policy
Change of Mind
What should I do if I have changed my mind and want to return a product?
Please choose carefully as refunds for “Changing your Mind” will incur a 20% restocking fee and freight charges in both directions, we endeavour to keep this process as simple as possible but be aware Australia is a big place and freight costs will vary from location to location. Return freight will not be charged as the small rate we usually charge on our website it will be charged at the full freight we pay to the courier. If you are unsure what costs will be please do not hesitate to contact us. We aim to always be fair and believe most people will understand recouping these costs is standard practice and necessary to keep us in business so we can provide great service
What should I do if I have a faulty item?
From time to time we do unfortunately see products that can develop a problem, we are always here to help, please call us in store and let us know what the issue is and quite often it is something that can solved over the phone. In the instance when a product is faulty or no longer working at all we will do our best to get you back enjoying your system as soon as we can. If the product is under warranty it will be sent back to the manufacturer for service and there should be no cost incurred unless the unit was damaged in use (eg overdriven), if the unit is out of warranty we can organise or recommend a qualified service agent that can service your product, charges will apply.
Over time all products and systems will require some form of tweaking/tuning to stay at their best, this is normal and we recommend that you contact us (02 9899 9079) for a chat to ascertain what can be done to keep you enjoying your favourite music and movies, after all that is why we are here.
Damaged in Transit
We ship products all over Australia and depending on the size of the purchase utilise Australia Post or Toll Ipec, in the unfortunate event you receive a product that is damaged in transit please take a photo and keep details of the issue and contact us right away by phone (02 9899 9079) or email.
For items over 5KG or larger than usual we will use Toll Ipec for delivery, we will do our best to provide tracking numbers that can be used to ascertain delivery days and times,However in a situation when no one is at home for the first delivery attempt goods will go back to the local Toll Ipec depot where it can be picked up by customer or it can be re-delivered at additional charge. Delivery to a business address is the best option when possible as someone is usually there between business hours to accept the item.
For all other questions regarding returns please call us in store on (02) 9899 9079. We are more than happy to discuss any issues or questions you may have.