Mon-Fri 9am - 5.30pm / Sat 9am - 5pm / Sun - Closed
FREE SHIPPING IN AUS(Orders Over $300)

Shipping Information

Fees

Goods over $300 include freight nationwide

Goods under $300 incur a flat fee of $15 for freight nationwide

Sydney Hi-Fi Castle Hill reserves the wright to negotiate freight on some Sale items, trade in and Consignment items. You will be advised on the products page if this applies.

Advice

Delivery to a business address is the best option when possible as someone is usually there between business hours to accept the item. If you are using a commercial address, please include the companies name when filling out the shipping information

When you are filling out your shipping details please include as much detail as possible, we require a company name if the item is going to a business address, full address, email and mobile phone. For example;

Sydney Hi-Fi Castle Hill

Bob Bobson

0149 000 000

castlehill@sydneyhifi.com.au

7/19 Victoria Avenue

Castle Hill, NSW 2154

The more information you provide the better it is for use to get your parcel out to you in a timely fashion!

Authority to leave

Be very careful when authorising a parcel to be left only allow this if you are 100% certain that the area is safe and easy for the courier to find

Unit blocks with limited access and letterbox only are very difficult for couriers to assure delivery. Can you use your work or maybe a friends address which may have better access to receive a parcel?

Freight Services Used

We use Couriers Please, Toll, or Australia Post depending on the type of item we need to ship and where the item is going.

If you are wish to use a PO Box, Locked Bag or Parcel Locker as a delivery destination we use Australia Post.

If the item is going to a residential or business address and not extremely large we use Couriers Please

If the item is extremally large we use Toll.

We reserve the right to assess each delivery on a case by case basis to ascertain the best form of delivery to assure the item gets to you as quickly as possible

Dispatch

Once your order is received and providing the item required is in stock we will endeavour to dispatch you item on the same day. If your item is not in stock we will contact you in a timely fashion with further information on your item.

Tracking

All the services listed above have a tracking service and we provide the freight companies with your email address and mobile phone number. Once your item has been picked up or received into the freight company’s respective systems you will be sent tracking information. Sydney Hi-Fi Castle Hill is not responsible for how you receive the tracking information please check your email programs spam, junk mail etc. folders!

Links to Freight companies tracking page:

Australia Post Tracking

Couriers Please Tracking

Toll Tracking

Please feel free to contact us if you are unsure about your items tracking on (02) 9899 9079

Delivery ETA

“How long until my item is delivered” is a question we get asked frequently!

Generally

Sydney and surrounding suburbs is one to two working days

Brisbane, Melbourne two to three working days

South Australia, Northern territory, Western Australia and Rural areas nationwide can take five to seven working days.

Please understand that this is a generalisation based our experience over time and once your item is dispatched it is in the hands of the freight companies, my recommendation is to follow the tracking of your item and contact the freight company if you require further information on your delivery.

Unsuccessful Delivery

Depending on the freight company used they have different methods of dealing with an item that they haven’t been able to deliver successfully, in most cases there wasn’t anyone at the delivery address to receive the item.

Australia post will leave a card in your letterbox and you will need to pick your item up from the local post office.

Couriers Please will leave a card to advise you that they will attempt delivery one more time, it is imperative that you contact Couriers Please following the details on your card to organise redelivery, failure to organise and being unavailable for the second delivery will result in your item ether being available for pick up at a depot or your will be responsible for redelivery charges.

Toll will deliver once if you are not available you will be required to pick your item up from a depot or organise the cost of redelivery.

For all other questions regarding freight please call us in store on (02) 9899 9079. We are more than happy to discuss any issues or questions you may have.

Items Damaged in Transit

In the unfortunate event you receive a product that is damaged in transit please get the courier to note this in his system, take a photo and contact us right away by phone (02) 9899 9079 or email.

Missing Items

If you read through the guidelines listed above and have provided Sydney Hi-Fi Castle Hill with accurate delivery details the chances of you item going missing are almost none. However, if the tracking information states that your item has been delivered and you are certain that your item cannot be found please contact us immediately on (02) 9899 9079